REFUND AND CANCELLATION POLICY

1.Post confirmation of services, you or any member of your group may cancel travel plans at any time by sending a written notification or an e-mail addressed to the Travelcouch Holidays representative who made the booking, to our office .The same is applicable in case you want to make any change like the travel date or accommodation in your travel arrangements.

2. All costs incurred due to amendment of any of the above issues, will be borne by the individual himself

3. Travelcouch Holidays reserves the right to change/modify or cancel your travel arrangements at any point of time. In case of group departures, Travelcouch Holidays reserves the right to cancel the booking if client is not ready to adjust the travel dates and refund the entire booking amount if group is short numbered then the required No. of passengers as per the group departure policy.

4. If we are unable to provide the booked travel arrangements, our liability in all cases shall be limited to the costs of your travel arrangements booked by Travelcouch Holidays, and will not cover any other such arrangements.

5. In case your travel arrangements are affected by bad weather conditions or other unforeseeable circumstances, Travelcouch Holidays will try its best to provide alternate dates for the package, if the holiday hasn’t already begun, and if Travelcouch Holidays has not paid any nonrefundable component to Airlines or to the Hotels, in case any additional cost arise due to such a thing the cost of such alterations in the travel dates will be solely born by the traveller.

6. Any alteration in your outward/return flights if require additional cost, then Travelcouch Holidays is not liable for such expenses, and such expenses will be born by the traveller.

7. In the event that a client is unable to travel on the tour originally booked by him/her, due to rejection of visas by the concerned embassy, the said client shall have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and in such case the transfer fee for the transfer of the tour shall apply. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply

Cancellation charges per person:

1. Cancellation charges for various tours are different and depend upon the region of travel like Asia or Europe. Hence we request Guest to go through the cancellation policies of each package they book and travel for. In general the cancellation policies for

Asia / Central Asia / Middle East bound destinations are:

1. 30 Days before departure Booking amount is nonrefundable.

2. 30-20 days before departure 60% of the package price.

3. 20-15 days before departure 75% of the package price.

4. 15-0 days before departure Full package price.

5. Each package has its own specific cancellation policy which will supersede the above mentioned general cancellation policy in case of a tour cancellation, such policy will be advised by the Travelcouch Holidays representative over the email, before the confirmation of the package, if applicable.

West Bound / Australia / Africa / America

1. 45 Days before departure Booking amount is nonrefundable.

2. 45-30 days before departure 60% of the package price.

3. 30-20 days before departure 75% of the package price.

4. 20-0 days before departure Full package price.

5. Each package has its own specific cancellation policy which will supersede the above mentioned general cancellation policy in case of a tour cancellation, such policy will be advised by the Travelcouch Holidays representative over the email, before the confirmation of the package, if applicable.

Please note:

1. The passport should be valid for minimum 6 months from the date of travel (9 months in case of Malaysia)

2. Hand written passports are generally returned by the embassies, please take caution not to book tours on such passports.

3. In case of cash payment of INR 50,000 or above, Pan Card copy of the client is required

4. Group packages are non-refundable once booked for e.g : In case you reserve your booking by paying Rs.5000 per person, the same will be non-refundable in case you do not pay the remaining amount or cancel your holiday.

5. In case the booking is for a group of more than 5 travelers, the cancellation charges may be up to the total cost of the package, depending on the supplier penalties.

6. All Legal settlements as per DELHI (India) Honorable Courts Jurisdiction only.

7. Local Govt.of the Touring Country Force Measures supersede all other conditions, in such a case booking is not refundable without any other liability.

8. Client is to carefully read and understand the above mentioned cancellation terms and conditions before confirming any package with .

9. If client confirms the package with Travelcouch Holidays it will be deemed